Eighteen months after the cornerstone of the customer centre in Cernay, France was laid, the new building was inaugurated last October by Group CEO Klaus Endress and Gerhard Jost, managing director of Endress+Hauser Flowtec.
Endress+Hauser has always placed a high value on customer satisfaction. “The new building is another step towards caring for several thousand visitors per year,” says Jost. With an investment of €1,3 million, the 820 square metres of floor space includes an auditorium as well as additional rooms to cater for the more than 3000 annual visitors to the production centre. “This new building removes a spatial bottleneck in production and makes it possible to provide our customers and visitors optimal service,” explains Jost,
Rapid growth since 1991
The desire for high-quality flowmeters in the process industry has continued unabated for decades. This is not surprising, since the liquids being transported through pipelines in massive quantities every day need to be collected, measured and billed with increasing accuracy. Increased legal requirements and regulations are constantly defining stricter and stricter quality requirements worldwide.
In the 20 years since its inception, the production facility in Cernay has increased its number of employees to nearly 265. Cernay also boasts one of the world’s largest and most modern calibration rigs. Finished flowmeters are subjected to rigorous testing on this rig and adjusted for maximum accuracy before being delivered. Many customers prefer to be present in person for these tests to be assured of the high measurement quality. “Our customer centre offers optimal conditions for such factory witness testing. In the new facility we can also carry out instruction and training and thus provide our visitors the best possible service, “said Matthias Aschberger, factory manager in Cernay.
Optimised production
With the new building, it is possible to relocate the offices to the customer centre in order to maximise production space. “Thus we are more flexible in our manufacturing processes and can react even faster to the needs of the market and customers,” noted Aschberger. This policy has already paid off for Endress+Hauser. The threshold of producing one million magmeters was crossed two years ago. A record that could only be reached through polished production logistics.
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