News


SEW-Eurodrive provides on-site training and service in Africa

August 2019 News

A key differentiator for SEW-Eurodrive in Africa is its capability to offer on-site training and service. This not only familiarises clients with the drive automation specialist’s complete range, but also gives it a foot in the door for electronics and automation products like VSDs.

The dissemination of product knowledge in Africa is vital for clients to understand that the company offers complete solutions, from design and specification to commissioning and maintenance. “Our aftersales service is as critical as the initial sale, as it affirms what we can do for our clients,” comments hyead of exports, Marcio Sicchiero. “It is good to be able to advise our clients wherever we can assist them.”

Depending on visa requirements for individual countries, an engineer or technician can be dispatched within 24 hours if need be. “We also assist with on-site training and commissioning,” highlights Sicchiero.

The Johannesburg regional office is currently responsible for 23 countries, from southern to eastern Africa. Tanzania also falls under the ambit of the local head office. Industries served range from food and beverage to cement and mining, giving the company an established footprint in a diverse range of markets and sectors.

While West Africa is not on the radar as of yet, Sicchiero points out that the company is represented by agents where it does not have offices established as of yet. In terms of current growth opportunities, the rise in the copper price has resulted in renewed growth in the Copper Belt in Zambia, for example.

Also in Zambia, SEW-Eurodrive recently supplied an order of 42 units, including geared motors, planetary units and industrial gear units, ranging from 7,5 kW to 250 kW. “This is testament to our internationalisation, as we can call on our extensive global capabilities to meet the specific requirements of our clients in the required timeframe,” comments Sicchiero.

Looking at the export division as a whole, Sicchiero states that not only did it achieve its sales targets for 2018, but has shown sustained growth since its inception. “The reason for our ongoing success in Africa is that we not only meet our clients’ requirements, but product training and proactive maintenance is a critical focus as well,” he concludes.

For more information contact Jana Klut, SEW-Eurodrive, +27 11 248 7000, jklut@sew.co.za, www.sew-eurodrive.co.za



Credit(s)



Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

From the editor's desk: Isolation economy could quicken the pace of 4IR adoption
November 2020, Technews Publishing (SA Instrumentation & Control) , News
The coronavirus pandemic has highlighted a problem that the manufacturing industry was already uncomfortably aware of – its traditional ecosystems are too cumbersome to cope with the variety of choice ...

Read more...
Pepperl+Fuchs continues Its Digital Event Series and invites you to its second Online Summit
October 2020, Pepperl+Fuchs , News
Pepperl+Fuchs invites you to its second Online Summit: register now, free of charge, to gain access to this fully digital event, which will be held from 17-19 November.

Read more...
Cummins ships 800 QSK60 engines to China for use in data centres
November 2020 , News
Cummins has shipped 800 QSK60 series engines to China, where they will be installed in data centres to help communities stay connected through the reopening of the economy.

Read more...
Rockwell Automation and Microsoft expand partnership
November 2020, Rockwell Automation , News
Partnership aims to empower manufacturers with agility, intelligence, and scale to deliver digital transformation initiatives, from the cloud to the edge.

Read more...
Hager automation solution from EM keeps Noka Camp in luxury
November 2020, ElectroMechanica , News
A smart Hager KNX home automation system has been supplied by ElectroMechanica for the Noka Camp luxury cliff-top lodge in the Lapalala Game Reserve.

Read more...
Gas control products for Covid-19
November 2020, Fluid Systems Africa , News
Fluid Systems Africa (FSA) is the authorised distributor for Gas Control Equipment (GCE) in Africa, and supplies a wide range of healthcare and high-purity products. The global spread of Covid-19 ...

Read more...
Michael Brown now offering control courses to individuals
November 2020, Michael Brown Control Engineering , News
Michael Brown is now offering training courses to individuals via online Zoom sessions. The first session of the Part 1 practical control course – Troubleshooting and Loop Tuning – will commence on Monday 1 February 2021.

Read more...
Hybrid Automation celebrates 15 years
November 2020, Hybrid Automation , News
Hybrid Automation specializes in the design, development, manufacture, installation and commissioning of industrial automation systems.

Read more...
Africa Automation Technology Fair announces new 2021 dates
November 2020, Reed Exhibitions , News
The Africa Automation Technology Fair will now take place from 7-9 September 2021 at The Ticketpro Dome in Johannesburg, South Africa.

Read more...
Digital transformation is key to energy efficiency across sub-Saharan Africa
November 2020, Schneider Electric South Africa , News
The findings of the Global Digital Transformation Benefits Report, which was initially released in 2019, were validated by Schneider Electric’s customers in the Middle East and Africa throughout 2020.

Read more...