Emerson Process Management has established a team of Iraqi technical field service engineers operating out of its support facility in Basrah, demonstrating the long-term commitment to support the customer base in the country. Commenting on the new Basrah facility, Dave Tredinnick, president of Emerson Process Management, Middle East and Africa, said: “Emerson has a significant installed base in Iraq, which continues to expand with new project awards. Establishing a local, Iraqi-staffed service and support organisation has been a priority for Emerson. Our customers will benefit greatly in terms of speed of response, reducing their downtime and improving production yield.”
Iraqi national service engineers are deployed locally to handle start-up support, preventive maintenance, diagnostics and troubleshooting for control and safety systems, measurement devices, final control elements and fiscal metering systems. Some of the new Iraqi engineers have over three decades of experience in the control and instrumentation field, while others are graduate engineers. All have spent at least six months on three continents being trained on Emerson equipment and methodologies. This included a formal Emerson certification process, field visits and integration into project execution teams, as well as language skills training and individually-tailored personal development programmes. The team is supported with expertise from Emerson’s other facilities as needed to ensure consistent technical support.
Emerson also manages sales, account management, site management and project execution from the Basrah location. “We will continue to add resources in Iraq to stay ahead of our customers’ needs,” added Tredinnick. “We recognise that we need to localise our operations wherever practical, and I am proud to say that this facility is 100% Iraqi staffed.”
Emerson has its Middle East and Africa headquarters in Dubai in the United Arab Emirates, with regional offices in Abu Dhabi, Al-Khobar and Doha, and manufacturing and service hubs in Jubail and Ras Laffan.
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