A Greenfield coal mine in the Mpumalanga coalfields region has standardised on drives from SEW-Eurodrive for its entire conveyor belt system. This entailed a massive 27-unit order that was assembled at the OEM’s Nelspruit facility and transported directly to site.
The order consisted of a complete drive package in the form of a simple bolt-on solution for the coal mine’s conveyor belt system. This included the drives themselves, gearboxes, base plates, guards and, in one instance, an ancillary cooler.
The project was facilitated by the Projects Department. This specialist in-house department, which focuses on providing clients with complete solutions, has doubled in size in only a year. Project sales representative, Brett Weinmann explains that the long-term aim of the Projects Department is to establish longstanding relationships with project houses in particular, who put their designs out to competitive tender. “We really go out of our way to offer the best customer service and technical back-up possible,” Weinmann adds. “We do not simply supply products, we also look closely at the holistic application itself.”
Due to the fact that this massive order had to be customised, an important part of the value added service offering was overseeing that the required specifications were met, keeping in mind the strict delivery date. This was essential in giving the client peace of mind. “We like to be on site during this critical phase of a project to ensure that everything is according to specification and installed correctly. For example, we double check the oil levels and the alignment of the units, and are also present at the first cold start-up,” he notes.
Such was the success of the work undertaken that SEW-Eurodrive has subsequently clinched another three cross-border projects with the same client, thereby assisting in expanding its footprint in the African mining industry.
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