When investing in products and systems, it is easy to overlook the maintenance and aftercare associated with these purchases. More than just the initial investment, companies are encouraged to look at the total cost of ownership from the outset.
Service manager, Jason Osner, explains Rittal’s aftersales service offering: “Rittal offers customised software and services for planning, project management, configuration and monitoring.
“In South Africa, our service offering has grown in popularity and this is because customers are looking for a long-term partner rather than a supplier. Thanks to a customised service plan offering, businesses are able to establish a relationship with our trusted team and reap the rewards of improved efficiency.”
Customised service contracts can be selected as standalone offerings, or as a packaged deal. Rittal efficiency and service checks on popular offerings, such as its cooling units, reveals the maintenance status and potential savings, which helps to maintain a high level of efficiency. In addition, customers benefit from factoring the costs into their budget in advance, rather than having expensive unplanned service costs creep in.
In terms of the service plan offering, regular checks are conducted on Rittal components for optimised performance. Here, Rittal offers efficiency checks by performing individual analysis using equipment data and other relevant operating parameters. By running this data, it can determine potential savings and pay back periods, and provide input on how best to improve efficiencies. Regular onsite service checks are also conducted and detailed reports provided. In addition to regular maintenance, fault repair and spare parts management can also be covered.
“Rittal strives to minimise downtime and boost efficiency through partnerships that benefit cost-saving and improve productivity,” concludes Osner.
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