Support award for Invensys Wonderware Southern Africa

September 2012 News

Wonderware Southern Africa’s technical support team attended Invensys’ Global Customer Service Connect event in Bratislava from 5-8 June where they received the Distinguished Distributor Award for the Europe Russia and Africa (EURA) region. The award went to Wonderware Southern Africa for achieving some notable milestones including:

* Highest percentage of customers in the EURA region registered on Invensys’ Customer First programme – a multi-level software maintenance and support initiative to help customers get maximum value from their Invensys Wonderware software solutions.

* Highest Customer First renewal rate (88%).

* Highest customer satisfaction index.

* High degree of self-sufficiency and local expertise with less than 5% of cases escalated to Invensys Level 2 support.

* Highest proportion of certified support engineers that have passed an average of 5 Certified Solution Provider examinations.

“We are well pleased with these results,” said Gary Lowenstein, technical support manager at Wonderware Southern Africa. “As the sophistication and range of Invensys Wonderware solutions grows, they impact an increasing proportion of our customers’ business in the industrial automation and IT areas and that is why we have to excel in keeping systems fully operational while advising customers on best practices.”

Another notable achievement by Wonderware Southern Africa is the adoption of the Invensys Sentinel Services initiative by Invensys Operations Management. This service was developed locally and will now be rolled out globally. “Realising that our customers have other priorities than looking after systems, we introduced Invensys Sentinel Services which constantly monitors the performance of solutions on customer premises and allows us to address issues before they can affect production,” said Lowenstein.

For more information contact Jaco Markwat, Invensys Operations Management, +27 (0)11 607 8100, [email protected], www.iom.invensys.co.za

Further reading:

RS South Africa shapes future engineering talent
RS South Africa News
RS South Africa is demonstrating that nurturing future engineers goes beyond traditional classrooms or competitions. On STEM Day, the company shone a light on the full spectrum of its educational initiatives.

Read more...

---

ABB and Compu-Power bring high-efficiency UPS innovation to IS³ X-Change 2025
News
ABB recently participated in the 31st annual IS³X-Change 2025 in Cape Town, alongside its long-standing channel partner Compu-Power.

Read more...

---

Meta and partners announce completion of 2Africa subsea cable system
News
Meta, in partnership with leading global and regional telecommunications companies, has announced the completion and activation of the core 2Africa subsea cable system. This marks a historic milestone in digital infrastructure, establishing what the world’s longest open-access subsea cable system.

Read more...

---

RS South Africa retains Level 2 B-BBEE status
RS South Africa News
RS South Africa has once again achieved Level 2 B-BBEE verification.

Read more...

---

SEW-EURODRIVE unveils world class facility in Gqeberha
News
In a landmark event in the Eastern Cape attended by key customers and industry leaders, SEW-EURODRIVE officially opened its expanded state-of-the-art facility in Gqeberha, marking a major milestone in its strategy to strengthen regional support and deepen its footprint in the region.

Read more...

---

Africa’s brightest young battery innovators
Schneider Electric South Africa News
Schneider Electric and Enactus, the international NGO dedicated to inspiring students through entrepreneurial action, have announced the winners of the 2025 Energy Transition Battery Innovation Challenge, funded by the Schneider Electric Foundation. It empowers young innovators to design battery solutions addressing the region’s most pressing energy challenges.

Read more...

---

Africa’s strategic role in powering the global clean energy future
News
The 2026 Africa Energy Indaba is to spotlight Africa’s mineral wealth, industrialisation potential and the urgent need for sustainable value chain development.

Read more...

---

Crash reconstruction tests advance vehicle safety research
News
The University of KwaZulu-Natal’s Scientific Multidisciplinary Advanced Research Technologies (SMART) Lab recently participated in a series of collaborative crash reconstruction tests held at the Toyota Test Track.

Read more...

---

Siemens and HD Hyundai to accelerate revitalisation of USA shipbuilding
News
Siemens Digital Industries Software has signed a memorandum of understanding with HD Hyundai to drive the revitalisation and modernisation of the commercial shipbuilding industry in the USA.

Read more...

---

Accelerating Africa’s smart manufacturing future
News
Automation Day, a dedicated one-day conference within the Manufacturing Indaba 2026, will bring together industry leaders, innovators and policymakers for an in-depth exploration of how automation is reshaping Africa’s manufacturing landscape.

Read more...

---