Endress+Hauser has announced a worldwide Centres of Competence network where each node acts as the ultimate authority for the Group in a particular field of expertise. There are 10 centres, each delivering field, application and automation-based solution expertise. Services range from consultancy through to project management, allowing projects to be delivered faster and more efficiently with the highest standards from project execution to after sales service and support. Furthermore, Endress+Hauser South Africa has been locally audited to ISO 9001 and accredited for the supply of intelligent automation systems.
Harmonised engineering process
In order to ensure that new projects progress rapidly and with minimum risk, the company has implemented clear and defined project procedures that are followed by Endress+Hauser teams across the world.
Known as Standard 201, project processes are designed to improve communication and collaboration, the quality of project results and, most importantly, customer satisfaction. From the start, project resources are assigned to ensure that the right people are involved at the right time, utilising flexible project teams that have clearly defined responsibilities.
At the outset of a project an experienced project manager is appointed to take ultimate responsibility for decisions, risk and quality management. Then, at critical points in the project, additional risk management resources are introduced. Following a methodical process and involving the entire team, the risk management process has four steps:
* Risk identification.
* Risk analysis.
* Risk response planning.
* Risk monitoring and control.
The system also utilises a verification checklist that is agreed for each stage of the project. Fulfilment of each action on the checklist must be confirmed by the project manager before moving to the next phase.
Project delivery methodologies are standardised throughout the Endress+Hauser Group, enabling it to deliver quality from concept to completion, following audited procedures to meet ISO 9001 standard project delivery of intelligent automation solutions.
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