In answer to the question: “Am I getting the best value from my automation provider?” Endress+Hauser, says that both commissioning and warranty must be considered.
There are a number of benefits and reasons for formal commissioning. The most obvious is that this activity ensures optimum set-up and parameterisation of any newly installed devices. Process or application factors and influences are considered during this exercise and the overall result should be that Process Values are guaranteed to be representative of the actual process at any given time thereafter.
Another important and often overlooked part of formal commissioning is documentation. Commissioning generates a certified document from a respective vendor or service provider that details all the parameterisation data. This provides a clear reference during the maintenance and operational phases of the asset life cycle.
The second consideration is that of ‘extended warranty’. Standard warranty is valid over a period of 12 months. Extended warranty does exactly what it says. It extends the warranty period to 18 months. There are a number of ways to activate this benefit and the company invites its clients to discuss the options with their respective Endress+Hauser consultant. Endress+Hauser’s comprehensive product and services portfolio is used to facilitate extended warranty commissioning. This gives peace of mind and confidence that investments in process control are safeguarded from the outset.
In summary, Endress+Hauser wants its clients to be satisfied with their purchases. It is thus taking the initiative to encourage the use of its services portfolio to minimise the probability of facing any unscheduled, reactive maintenance situations.
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