Maintenance, Test & Measurement, Calibration


Field Service Department grows with the addition of new value-added services

Technews Industry Guide: Maintenance, Reliability & Asset Optimisation 2018 Maintenance, Test & Measurement, Calibration

This will broaden the scope of SEW’s aftermarket support significantly, Eben Pretorius comments. Heading up the Field Service Department, Pretorius himself has six years’ experience in the industry. “Normally we carry out a visual inspection to determine the condition of a gearbox or power pack. Now we can pinpoint a specific bearing or gear component within the unit that is starting to fail and, in addition, identify whether or not the oil is in a usable condition.”

The advantage for customers is that they are made aware of potential problems or imminent failures, and can plan corrective actions around their normal shutdown periods. This approach is less disruptive to their businesses, and more cost-effective than unscheduled or unplanned downtime. “SEW is able to work with customers to carry out preventative maintenance or supply replacement units on short notice to maximise plant uptime,” Pretorius stresses. The value-added services are applicable to SEW’s extensive gearedmotor and industrial gear product ranges.

While SEW-Eurodrive South Africa has already been offering such value-added services to some of its larger customers, the plan is to roll it out to all customers. In addition, SEW is in the process of incorporating these value-added services into formal service contracts for customers to ensure their maintenance and condition monitoring is performed by skilled technicians with specialist knowledge in the transmission industry.

Pretorius highlights that the Field Service Department has grown significantly in the past year. “On the electronics side, we have just completed a major project for an automotive manufacturer that has extended its plant for the assembly of its latest model. We are currently busy at another automotive manufacturer, upgrading its entire plant with innovative, safe, and energy-efficient concepts and products from our comprehensive modular system of drive elements.

“We focus on energy efficiency and safety technology in particular, with products designed specifically for this purpose, making us an ideal partner. Our Field Service Department has highly-trained technicians, and we are able to draw from our skills and knowledge globally as and when required, meaning our scope of service and benefit to the customer is unparalleled in the industry,” Pretorius highlights.

The success of the Field Service Department to date indicates a clear need for skilled and knowledgeable technicians who are able to service and repair products in the field. “We are able to assist customers with field service on non-SEW geared units and the replacement of non-SEW control systems, providing customers with the advantages of our service and solutions offering, irrespective of the current products installed.”

SEW-Eurodrive South Africa’s Field Service Department is available 24/7, and provides support in 23 African countries. “Our large local stockholding is a key factor in our Field Service Department being able to respond quickly to breakdowns and critical situations,” Pretorius points out. “In terms of future developments, we plan to continue to strengthen our market-leading position by keeping pace with the leading technology and solutions we continue to develop.”

For more information contact Jana Klut, SEW-Eurodrive, +27 (0)11 248 7000, jklut@sew.co.za, www.sew-eurodrive.co.za


Credit(s)



Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

The Heartbeat of plant processes
May 2019, Endress+Hauser , Maintenance, Test & Measurement, Calibration
Self-diagnostics and predictive maintenance.

Read more...
Solutions for test, measurement and broadcast
May 2019, Concilium Technologies , Maintenance, Test & Measurement, Calibration
Concilium’s focus is ontest and measurement, enterprise network performance and testing, and professional broadcast. The company is a trusted provider of equipment, applications, services and solutions ...

Read more...
SEW-Eurodrive’s mechatronic drive system for the bakery industry
May 2019, SEW-Eurodrive , Motion Control & Drives
SEW-Eurodrive is assisting the bakery industry to improve efficiency and reduce energy consumption by means of its Movigear mechatronic drive system. The company has enjoyed a longstanding relationship ...

Read more...
SEW-Eurodrive helps French Spiderman
May 2019, SEW-Eurodrive , Motion Control & Drives
Specialist rigging company, Film Riggers, was recently called upon to ensure the safety of Alain Robert, aka the French Spiderman, while he scaled a skyscraper in central Johannesburg to create an advertisement ...

Read more...
Multifunction motor-drive analysers
May 2019, RS Components SA , Maintenance, Test & Measurement, Calibration
RS Components has announced the availability of two motor-drive analysers from test and measurement maker Fluke, which help to locate and troubleshoot typical problems on inverter type motor-drive systems. The ...

Read more...
Powerful electronic deadweight testers
May 2019, Comtest , Maintenance, Test & Measurement, Calibration
Comtest now offers the latest Fluke E-DWT-H electronic deadweight tester, an electronic calibrator designed to deliver traditional hydraulic deadweight tester performance with digital measurement features ...

Read more...
Implementing an infrared thermography maintenance programme
Technews Industry Guide: Maintenance, Reliability & Asset Optimisation 2019, Comtest , Maintenance, Test & Measurement, Calibration
This article discusses the benefits and outlines the steps that will help to grow thermographic imaging into a key component of any modern maintenance strategy.

Read more...
Improving power plant performance with a modern calibration process
Technews Industry Guide: Maintenance, Reliability & Asset Optimisation 2019, QTEK Instrumentation & Calibration Solutions , Maintenance, Test & Measurement, Calibration
Calibration is an essential activity in power plants and there are various reasons to establish a proper calibration process.

Read more...
Maintenance transformed through machine learning
Technews Industry Guide: Maintenance, Reliability & Asset Optimisation 2019, Turck Banner , Maintenance, Test & Measurement, Calibration
This article explains what predictive maintenance is, how condition monitoring with machine learning works, and five capabilities to look for in a condition monitoring solution.

Read more...
SEW-Eurodrive drives for Greenfield coal mine
April 2019, SEW-Eurodrive , News
A Greenfield coal mine in the Mpumalanga coalfields region has standardised on drives from SEW-Eurodrive for its entire conveyor belt system. This entailed a massive 27-unit order that was assembled at ...

Read more...