An OEM water solutions company was approached for assistance by a customer experiencing constant bearing failures. “Although the OEM company used non-SKF brands, the customer insisted on SKF bearings as the best replacement for the problematic bearings,” says Anneritha Maritz, key accounts manager at SKF.
Following an investigation of the water purification process, SKF concluded that two types of bearings, 6302 2Z/C3 and 7304 BE, would offer the ideal solution for this application. The OEM subsequently bought ten of each of these bearings. Since the installation of these SKF bearings, no failures have been reported by the end-user. The OEM has since placed more orders with SKF for these bearings. “Although the OEM has been using our Mapro products for a number of years this is the first time that they have ordered our bearings. Having gained the customer’s trust we have successfully grown our business with the OEM, supplying both products and services from SKF,” concludes Maritz.
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