Automation solutions specialist, Afrilek, recently achieved ISO 9001:2008 certification in record time. The certificate was received within four months of starting the process. The conformance process was iteratively optimised so that quality procedures and associated forms were constantly reviewed and tweaked, and the quality management systems produced highly effective and efficient procedures for the team to follow. The teams involved ranged from logistics to procurement, finance, project administration, project management, technical software and technical design. Through these quality management systems, Afrilek aims to meet the following objectives: improve customer satisfaction by 9%; resolve and reduce customer complaints by 40%; increase on-time project delivery by 31% by improving efficiency and performance; and improve employee efficiency by 5%.
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