News


SEW-Eurodrive maintains competitive edge through comprehensive stockholding and service

July 2014 News

SEW-Eurodrive has increased its level of service to customers through its competitive turnaround times and the highest levels of after-sales support based on its comprehensive stockholding of accessories and spares. General manager of operations, Raymond Obermeyer, notes that stockholding and spares form an important part of the company’s business strategy.

“It contributes a significant amount to our business as we pride ourselves on the ability to offer availability of spares and accessories on a 24/7 basis as part of our after-sales support,” he says.

Obermeyer reveals that there is constant demand for accessories and spares with some customers ordering critical spares ahead of time in order to have them available when they are needed.

The company boasts a stockholding of 80% of the stock items that it sells. Obermeyer explains that if the required part is available from any of the company’s five national branches, it can be delivered to the customer within 24 hours.

“If the spares or accessories are not locally available, we can source them from our global network within days. We keep a large inventory of stock nationally and therefore are able to serve our customers effectively through our branch network,” he continues.

Obermeyer admits that cost-based purchasing is a challenge in the local market. “As times are reasonably tough in the industry at the moment, businesses are generally purchasing systems that are cheapest at purchase time, without taking total cost of ownership into consideration.”

A knock-on effect of this is that the market is also expecting suppliers to provide longer warranty periods. Obermeyer continues: “Instead of the customer spending money on condition monitoring, the supplier has to look after the equipment in the plants. This has led to us investing in a complete drive service (CDS), part of which is based on condition monitoring.”

Obermeyer reveals that there are two types of customers in the local market, namely those who operate the equipment until it needs replacing and those who make use of conditioning monitoring equipment and the benefits that it provides.

“There are several reasons for the different markets. Firstly, there is a lack of skills in the country, and people do not always know how best to look after their equipment. Then there is the financial implication of maintaining equipment as condition monitoring is expensive. However, investing in the maintenance of the equipment results in a better return on investment over the long-term,” he concludes.

For more information contact Rene Rose, SEW-Eurodrive, +27 (0)11 248 7000, rrose@sew.co.za, www.sew.co.za



Credit(s)



Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Emerson publishes 2019 Social Responsibility Report
July 2020, Emerson Automation Solutions , News
Emerson combines industry-leading technology and innovation to make a positive impact on employees, customers and communities around the world.

Read more...
FIRST Lego League goes from strength to strength
July 2020 , News
FIRST (for inspiration and recognition of science and technology) is an international organisation that aims to generate an interest in mathematics, science and technology through the use of robotics ...

Read more...
Aguru announces successful Safe-Trace Contact Tracing trial at Adcock Ingram Critical Care
July 2020 , News
Aguru Business Solutions (Aguru), a company specialising in automation and digital transformation advisory and project management services, has successfully completed a Proof of Concept (PoC) trial of ...

Read more...
From the editor's desk: Coronavirus pulls the trigger on digital transformation
July 2020, Technews Publishing (SA Instrumentation & Control) , News
The general consensus among economists is that the disruption to global markets caused by the coronavirus pandemic is going to result in economic upheaval of proportions not seen since the disastrous ...

Read more...
Siemens South Africa joins forces with the National Ventilator project community in response to the COVID-19 pandemic
June 2020, Siemens Digital Industries , News
Siemens has been a long-standing partner of the Council for Scientific and Industrial Research (CSIR) in South Africa and have cooperated in various field of research, including manufacturing and mining. ...

Read more...
Endress+Hauser Switzerland turns 60
June 2020, Endress+Hauser South Africa , News
The Swiss sales centre of Endress+Hauser is celebrating its 60th anniversary. Active in Switzerland since 1960, today the global leader in measurement instrumentation, services and solutions for industrial ...

Read more...
How investing in a niche market placed Yokogawa aboard the International Space Station
June 2020, Yokogawa South Africa , News
While the world was abuzz with excitement over the revival of U.S. manned spaceflight, another equally promising space endeavour flew under the radar. On 20 May, the H-II Transfer Vehicle (HTV-9), affectionately ...

Read more...
Siemens and Bentley Systems build digital twin for Indonesian petrochemical complex
June 2020, Siemens Digital Industries , News
Siemens and Bentley Systems will develop the first petrochemical digital twin in Indonesia for Chandra Asri, the country’s largest integrated petrochemical complex. With over 27 year footprint, the latter ...

Read more...
Hitachi ABB Power Grids commences operations
June 2020, ABB South Africa , News
In accordance with the agreement signed on 17 December 2018, Hitachi and ABB have announced the completion of all required procedures as planned and the formation of Hitachi ABB Power Grids Ltd. on 1 ...

Read more...
Zest grows Africa base with local partners
June 2020, Zest WEG Group , News
“The key to sustainable growth in Africa is partnering with locally owned companies which have proven track records, are technically sound, have strong market knowledge and a business culture aligned ...

Read more...