Support award for Invensys Wonderware Southern Africa

September 2012 News

Wonderware Southern Africa’s technical support team attended Invensys’ Global Customer Service Connect event in Bratislava from 5-8 June where they received the Distinguished Distributor Award for the Europe Russia and Africa (EURA) region. The award went to Wonderware Southern Africa for achieving some notable milestones including:

* Highest percentage of customers in the EURA region registered on Invensys’ Customer First programme – a multi-level software maintenance and support initiative to help customers get maximum value from their Invensys Wonderware software solutions.

* Highest Customer First renewal rate (88%).

* Highest customer satisfaction index.

* High degree of self-sufficiency and local expertise with less than 5% of cases escalated to Invensys Level 2 support.

* Highest proportion of certified support engineers that have passed an average of 5 Certified Solution Provider examinations.

“We are well pleased with these results,” said Gary Lowenstein, technical support manager at Wonderware Southern Africa. “As the sophistication and range of Invensys Wonderware solutions grows, they impact an increasing proportion of our customers’ business in the industrial automation and IT areas and that is why we have to excel in keeping systems fully operational while advising customers on best practices.”

Another notable achievement by Wonderware Southern Africa is the adoption of the Invensys Sentinel Services initiative by Invensys Operations Management. This service was developed locally and will now be rolled out globally. “Realising that our customers have other priorities than looking after systems, we introduced Invensys Sentinel Services which constantly monitors the performance of solutions on customer premises and allows us to address issues before they can affect production,” said Lowenstein.

For more information contact Jaco Markwat, Invensys Operations Management, +27 (0)11 607 8100, [email protected], www.iom.invensys.co.za

Further reading:

New Würth Elektronik location in South Africa
News
A new Würth Elektronik branch has opened in Brackenfell, Western Cape. The location operates under the name Wurth Electronics South Africa and will serve local customers, as well as being responsible for markets in Botswana, Mauritius, Namibia, Tanzania and Zambia.

Read more...

---

John Thompson and BECS partner to deliver biomass energy solutions
News
John Thompson, a division of ACTOM and South Africa’s leading provider of industrial energy solutions, has announced a strategic partnership with Berkeley Energy Corporate Solutions, a specialist developer and supplier of biomass energy projects. Together, the companies aim to accelerate the deployment of reliable, renewable steam solutions to industrial customers across Africa.

Read more...

---

Academy pumps out the next generation of experts
News
KSB Pumps and Valves has invested in a specialised training centre designed to equip internal and branch staff and certified partners with in-depth knowledge of KSB products and systems.

Read more...

---

Celebrating the power of diversity in the engineering sector
News
The engineering sector has historically been a male-dominated field, and to a large extent it still is. However, this is changing, and the shift is gaining significant momentum as more women begin to take up leadership roles, spearheading innovation and driving inclusive growth.

Read more...

---

Fifteen years of promoting innovation and supporting engineering excellence
RS South Africa News
RS South Africa is celebrating 15 years of promoting innovation and supporting engineering excellence through DesignSpark, its pioneering online engineering platform.

Read more...

---

From the Editor's desk: What happened to the metaverse?
Technews Publishing (SA Instrumentation & Control) News
One of the most interesting technical crashes in recent years is the metaverse. As recently as 2022, it was white hot, with massive hype led by Meta. Even Bill Gates was saying that in two to three years ...

Read more...

---

Omniflex celebrates 60th anniversary
Omniflex Remote Monitoring Specialists News
Remote monitoring specialist Omniflex is celebrating its 60th anniversary.

Read more...

---

Nidec adopts Siemens Teamcenter for electric motor development
Siemens South Africa News
Siemens Digital Industries Software has announced that Nidec Corporation, a Japanese manufacturer and distributor of electric motors, has adopted Teamcenter X software from the Siemens Xcelerator portfolio of industry software to achieve innovative motor development and supply to set new industry standards, including automotive.

Read more...

---

Yaskawa Southern Africa and Sol-Tech advance industrial robotics training
Yaskawa Southern Africa News
Yaskawa Southern Africa has announced a strategic collaboration with Sol-Tech, a private vocational training institution based in Pretoria, to strengthen technical education in industrial robotics and support the development of future-focused talent for South Africa’s evolving manufacturing sector.

Read more...

---

Building skills and sharing knowledge for growth in Africa
SEW-EURODRIVE News
As a leading provider of drive and automation solutions across the continent, SEW-EURODRIVE recognises that local insight and on-the-ground capability are critical to delivering effective sustainable results. The company continues to invest in people development and technical training within its network of African subsidiaries and partners, supporting the long-term growth of its customers and the broader industrial ecosystem.

Read more...

---