classic | mobile
 

Search...

SA Instrumentation & Control Buyers' Guide

 

SEW-Eurodrive launches new Field Service Department to boost customer support
January 2017, News


SEW-Eurodrive has established a Field Service Department, headed up by newly-appointed Eben Pretorius, who has six years experience in the industry. The department will focus on customer support, as well as growing the OEM footprint in this important industry.

Responsible for the field service function throughout sub-Saharan Africa, Pretorius explains that the department can carry out a number of services on both mechanical and electronic equipment. This includes site surveys, fault finding, oil changes, inspections, commissioning, on-site repairs, technical advice and application support.

The Johannesburg department has mechanical and electronic field service technicians. In addition, SEW-Eurodrive has field service technicians at its Durban, Nelspruit, Cape Town, and Port Elizabeth branches.

An important function of the department is to improve and grow the company’s service offering. “It is important that we are able to back up our high-quality products with an equally high-quality field service offering,” comments Pretorius.

Covering a range of industries, from mining to food and beverage, Pretorius explains that all of SEW-Eurodrive’s products are supported by the Field Service Department. “Our experienced and trained multi-skilled field service team is able to support our large installed base of geared motors, as well as our growing footprint of electronics and industrial gear installations.”

Pretorius and his team will also educate customers on the value of preventative maintenance, in addition to common problems that occur. “An example is where geared units have been mounted incorrectly, resulting in incorrect oil levels and possible premature failures. Using field service to assist with commissioning of units can prevent these types of problems,” he elaborates.

In addition to the Field Service Department, SEW-Eurodrive recently appointed Paul Clark as its new Head of Repairs. Clark is highly experienced in gearbox repairs, and has already made significant improvements to the Johannesburg Repair Centre to provide better customer service. The company offers a standby service, whereby staff are available 24/7. This includes the production of new units, repair of units, and field service support for breakdowns or emergency situations.


Credit(s)
Supplied By: SEW-Eurodrive
Tel: +27 11 248 7000
Fax: +27 11 248 7289
Email: jklut@sew.co.za
www: www.sew.co.za
Share via email     Share via LinkedIn   Print this page

Further reading:

  • From the editor's desk: Technology solutions dazzle at Sun City X-Change
    May 2017, Technews Publishing, News
    This year’s Wonderware X-Change User Group Conference celebrated quality in every detail. From the class of the keynote speakers, through the slickly run breakout sessions, down to the polished touch ...
  • Message from the organiser
    Africa Automation Fair 2017 Preview, Reed Exhibitions, Technews Publishing, News
    Now owned and organised by Reed Exhibitions – an industry leader and globally the largest exhibition and venue management company with a passion for delivering high-profile, customer-focused events ...
  • IT security professionals expect an increase in IIoT cyber security attacks
    May 2017, News
    Tripwire, a provider of security and compliance solutions for enterprises and industrial organisations, announced the results of a study conducted in partnership with Dimensional Research. The study looked ...
  • ABB acquires B&R
    May 2017, ABB South Africa, News
    ABB has announced the acquisition of B&R, an independent provider focused on product and software-based, open-architecture solutions for machine and factory automation. The combination will result in ...
  • OPC Foundation and M2M Alliance form joint working group
    May 2017, News
    The M2M & OPCF user group has been founded in order to document and spread best practices for building secure communication solutions and smart services based on device and machine data. Today’s devices ...
  • Royal HaskoningDHV selected to design reclamation project for Angola’s capital
    May 2017, Royal HaskoningDHV, News
    Royal HaskoningDHV has been awarded the contract for the detailed design of the Marginal da Corimba reclamation and shore protection project in Luanda. This contract was awarded by the consortium of Urbinveste ...
  • Endress+Hauser acquires SensAction
    May 2017, Endress+Hauser, News
    Endress+Hauser has acquired SensAction, a manufacturer of innovative systems for measuring the concentration of liquids. With this move, the Switzerland-based Group intends to strengthen its quality measurement ...
  • Rockwell Automation drives power emergency borehole pumps in Namibia
    May 2017, Rockwell Automation, News
    Rockwell Automation sub-Saharan Africa was contracted by Eco Projects, a Rockwell Automation Namibian systems integrator, for equipment to power borehole pumps in Windhoek, Namibia. The borehole development ...
  • Schneider Electric celebrates excellence at the Connect Alliance Partner Conference
    May 2017, Schneider Electric South Africa, News
    Schneider Electric recently celebrated the winners of the Connect Alliance Partner Conference at a glitzy awards ceremony held at the Riverside Sun Hotel in Vanderbijlpark.    The awards are a commemoration ...
  • A multitude of industrial technology solutions at KITE 2017
    May 2017, Specialised Exhibitions Montgomery, News
    Charlene Hefer, portfolio director at Specialised Exhibitions, says that the KwaZulu-Natal Industrial Technology Exhibition (KITE), to be held at the Durban Exhibition Centre from 26-28 July, will focus ...
  • Endress+Hauser achieves growth in local currencies
    May 2017, Endress+Hauser, News
    Despite difficult market conditions last year, Endress+Hauser grew the business on a local currency basis. In Euros, however, consolidated net sales declined marginally by 0,2% to slightly more than €2,1 ...
  • Allpronix secures Eurotherm agency
    May 2017, Allpronix, News
    Allpronix has expanded its brand portfolio through acquiring the Eurotherm agency for southern Africa. Allpronix is now the authorised stocking distributor for Eurotherm process control, measurement, ...

 
 
         
Contact:
Technews Publishing (Pty) Ltd
1st Floor, Stabilitas House
265 Kent Ave, Randburg, 2194
South Africa
Publications by Technews
Dataweek Electronics & Communications Technology
Electronic Buyers Guide (EBG)

Hi-Tech Security Solutions
Hi-Tech Security Business Directory

Motion Control in Southern Africa
Motion Control Buyers’ Guide (MCBG)

South African Instrumentation & Control
South African Instrumentation & Control Buyers’ Guide (IBG)
Other
Terms & conditions of use, including privacy policy
PAIA Manual





 

         
    classic | mobile

Copyright © Technews Publishing (Pty) Ltd. All rights reserved.